Frequently Asked Question

First, please check that all filter cartridges are sitting upright inside the canister. Then, check if the O-ring is properly in place. If the O-ring may be a little too small, stretch it out and put it back inside the groove. You may over-stretch it a little so that when goes back in the canister, it will shrink and fit just right. Then insert the cartridge to the top cap, and screw the canister all the way up. Make sure that O-rings are staying in place during this process. Use a wrench to tighten (no need to overtighten it).